At Moon Magic, we are committed to the health and wellbeing of our customers and employees. We are following all recommended safety protocols, and processing your orders in our normal timeframe.
As shipping carriers continue to adjust to the shifts in their industry, customers may see delays once your order leaves our hands. For time sensitive orders, please allow 1-3 days of additional shipping time to account for the impact on delivery drivers.
We gladly accept all major credit cards (i.e. VISA, MasterCard etc.) or PayPal.
Please note: If you want to pay via American Express, please select PayPal in the checkout and then click on the option "Pay with Credit or Debit Card" inside PayPal. If you need help with that, please contact our customer service.
We’re sorry for the trouble! First, make sure that your shipping and billing details are correct. If that doesn’t work, try contacting your bank about the payment. If you’re still having an issue, drop us a message and we’ll do our best to help!
Please note: If you want to pay via credit card and are using AMEX, you have to proceed to PayPal first, and then select the option "Pay with Credit or Debit Card" inside PayPal. If you need help with that, please contact our customer service.
During the first stage of checkout, look for a box beneath your order summary. Enter your code and click ‘apply,’ then watch the magic happen. Remember Moon Child, only one discount code can be used per order!
Discount codes apply to most of our jewelry, with the exception of pieces currently on sale. Our sale items already have a larger discount than most of the codes ever available, which means you are getting the best possible deal on them!
We are excited to deliver our magical jewelry to women worldwide as we ship from Florida, USA, to almost any country, except Singapore, Indonesia and South Africa, sorry!
We deliver with our trusted partner DHL eCommerce. All international packages are carefully handed over to the local post office for final delivery.
Kindly note: We do not ship to PO Boxes, APO or FPO addresses at this time.
Please also note that we currently cannot deliver to the following countries, Costa Rica, Heard Island And Mcdonald Islands, Iran, Jersey, Lybia, Mauritius, South Sudan, Tajikistan, Yemen, Guernsey, Myanmar, Brunei Darussalem, Guernsey, Honduras, Jersey, Laos, Liberia, Mauritania, Mongolia, Panama, Samoa, Seychelles, Sudan, Turkmenistan, Uganda, Uzbekistan, Bahamas, Burundi, Cape Verde, Curaçao, Ghana, Grenada, Peru, Suriname.
All shipping times do not account for any unforeseen delays on the courier's end.
Please also note that due to Customs in Colombia and Mexico, shipments to these countries may experience delays.
Please note: Our carrier is operating with the utmost caution to protect our customers and the delivery workers. Unfortunately, this may add to unavoidable delivery delays. We appreciate your patience and understanding during this time.
Please also note that for the following countries, standard delivery is currently 14-30 days: Bermuda, Bolivia, Cayman Islands, Congo, French Guiana, Gambia, French Polynesia, Dominica, Fiji, El Salvador, Guadeloupe, Guinea Bissau, Lebanon, Saint Kitts And Nevis, Saint Lucia, St. Vincent, Antigua And Barbuda, Aruba, Barbados, Belize, Bhutan, Cambodia, Central African Republic, Comoros, Djibouti, Equatorial Guinea, Eritrea, Gabon, Guinea, Jamaica, Mali, Martinique, Moldova, New Caledonia, Nicaragua, Reunion, Sao Tome And, Principe, Somalia, Togo, Trinidad and Tobago, Tuvalu, Western Sahara, Zimbabwe
Absolutely! We know you are excited to follow the journey of your new magical jewelry every step of the way.
We’ll always send a tracking number via email within 24 hours of your order. With this number you can track your order at www.dhl.com. You can also send us a quick message and we'll be happy to track it for you.
We love that you are choosing our magical jewelry as a gift for a special person in your life. All our jewelry is shipped in a beautiful jewelry box and without an invoice. This way, you can have your jewelry sent directly to the lucky person you’ve chosen for your surprise!
Extended Holiday Return Policy. It’s easy! Orders placed from Nov 20th are eligible for an extended 60-day return policy. Just send us an email within 60 days saying you’d like a refund. Then, we’ll send you step-by-step instructions for returning your jewelry.
Our team creates brand new designs to offer in a pre-order collection. During this time, every item is available for purchase. After the pre-order period ends, only the top selling items will join our permanent collection. That means your vote impacts the style of Moon Magic jewelry for an entire season. And if you’ve got a unique eye and picked something that others did not, you’ll become the proud owner of something rare or even one of a kind.
Each pre-order collection has its own delivery timeline. Check out the pre-order collection page to find out when a specific item will ship. This is usually around 5-8 weeks from the collection launch if there are no production delays. Of course, we’ll email you with specific details on your order to keep you updated at all times.
While any piece of jewelry will have some impact on the planet, pre-ordering jewelry helps us cut down on waste. By only creating pieces that already have a home, we’re making our industry a little bit greener. Also, for every piece of jewelry we sell, we plant a tree!
In order to cut down on energy used in delivery and packaging waste, we wait until your entire order is ready before shipping. Don’t worry, we’ll keep your in-stock items safe while you wait, and reserve them specifically for you (even if they sell out online).
Our jewelry is made from a range of precious metals, including the following: 925 Sterling Silver, 14k Solid Rose Gold and 14k Vermeil which is 925 Sterling Silver plated in 14k Rose and Yellow Gold (this coating is 50% thicker than traditional gold-plated pieces, keeping it beautiful for years to come). There is no nickel present in our jewelry.
Our watches are made from 316L Stainless Steel which is comfortable to wear and won´t tarnish over time.
We have a stunning selection of gemstones each with their own magical properties and unique beauty. We offer the following genuine stones: Rainbow Moonstone, Rose Quartz, Labradorite, Diamonds, White Topaz, Turquoise, Aquamarine, Amethyst, Blue Topaz, Garnet, Peridot, Citrine, Tourmaline, a range of Raw Cut Crystals and authentic Opal. Please refer to the individual product descriptions for more detail.
Responsible sourcing is at the forefront of our journey when searching for treasures to add to our collection. We give back by donating to Trees For The Future and aim to cause as little disturbance to nature as possible by using only ethical providers.
Any jewelry made with copper such as Sterling Silver and Rosé Gold items can tarnish slightly over time, however, for many people, this is outweighed by the beautiful properties of natural metals. This means the finish can potentially leave behind a surface mark on the skin when worn. This coloration easily washes off with warm water and a mild soap.
If you do see a slight blackening in your piece it is nothing to be alarmed about and the ring can easily be brought right back to it's shining self with a jewelry polishing cloth.
Any side effect caused by the natural properties found in our jewelry is temporary, unavoidable and not valid for a refund.
Proper care will keep your moonstone jewelry beautiful and gleaming for years to come. When engaging in physical activities like cleaning and lifting, its best to keep your jewelry in a felt-lined box where it’ll stay safe and sound. If you notice that your jewelry needs cleaning, you can freshen it with warm, soapy water or a non-acid based jewelry cleaner. It’s also a good idea to cleanse your Moonstone jewelry of negative energies, and allow it to recharge with positivity. For more information on care, cleansing and energy charging, visit our page on Moonstone maintenance.
A moon child’s question should never go unanswered. If you still have questions or simply have something to say, send us an email at[email protected]and we'll get back to you as soon as we can. Don't forget: if you’re contacting us about an order, we need your email address or order number to sort things out ASAP!