If you are not 100% happy with your jewelry, you are welcome to contact us within 30 days of delivery to request a return or exchange. Please email us at firstname.lastname@example.org and we will guide you through the process.
After we have provided you with the return address, please return your items within seven (7) working days. Items returned after seven days will not be eligible for an exchange or refund.
Return/exchange broken or defective item(s): You must attach a picture that clearly shows the broken/defective items and describe the issue(s) with your item. Please let us know if you cannot send a picture and we're happy to help.
If you need to return an item, we will issue you a return address and RMA (Return Merchandise Authorization) number for you to clearly write on the label or the outside of the box. We cannot proceed with your request unless the given RMA number is present and clear on your package, and you have provided us with a tracking number via email at email@example.com.
You will be responsible for the shipping fee on sending the item(s) back to us. However, if you decide to proceed with an exchange we will cover the shipping costs on sending the new item(s) back out to you.
Once your package has arrived at our facility it will take a few days (in rare cases it can take up to 14 days) for us to process your request. During this period our warehouse staff will verify and account for everything you have sent us.
As soon as we get a confirmation from our warehouse we will get in touch with you via email to confirm we have received your return and finalize the process.
Note: To be eligible for a refund or exchange, your item must be unused and in the same condition that you received it. If you return a broken or defective item, only a partly refund can be made. Please also note that Moon Magic gift cards are non-refundable.
All items come with a 1 month (30 days) warranty, with the exception of our diamond collection which holds a 1 year (365 days) warranty. The diamond collection can be found at https://moonmagic.com/collections/solid-gold-rings.
You can decide to get a replacement of the same item or choose something else from our shop. We will refund or charge the difference to you where applicable.
If we request you to ship the original broken or defective item(s) back to us we will cover your return costs, so you won’t have to pay anything on top of the original amount for your order.