FREQUENTLY ASKED QUESTIONS
We gladly accept all major credit cards (i.e. VISA, MasterCard etc.) or PayPal.
Great question. Our checkout page uses SSL, which ensures that all of your browsing and shopping data remains private.
We’re sorry for the trouble! First, make sure that your shipping and billing details are correct. If that doesn’t work, try contacting your bank about the payment. If you’re still having an issue, drop us a message and we’ll do our best to help!
During the first stage of checkout, look for a box beneath your order summary. Enter your code and click ‘apply,’ then watch the magic happen. Remember Moon Child, only one discount code can be used per order!
Discount codes apply to most of our jewelry, with the exception of pieces currently on sale. Our sale items already have a larger discount than most of the codes ever available, which means you are getting the best possible deal on them!
We ship from Florida, USA, to anywhere worldwide (except Singapore, sorry!) with DHL eCommerce.
US shipments are free for all orders over $50. For orders below $50, US shipments have a $5.90 shipping charge. For countries outside of the US, we charge $8.90 for all orders.
All shipments are processed with love within 24 hours of receiving your order. Deliveries inside the US may take a total of 2-5 business days, and deliveries outside of the US may take 4-10 business days. Want your order faster? Contact us for expedited shipping options.
Absolutely! We’ll always send a tracking number via email within 24 hours of your order placement. Use your tracking number to keep tabs on your moonstone’s journey at www.dhl.com. You can also send us a quick message and we'll be happy to track it for you.
Yes! We want you to be head over heels for your new Moonstone jewelry. If you’re not 100% satisfied, we want to make things right.
It’s easy! Within 14 days of receiving your product, send us an email saying you’d like a refund. Then, we’ll send you step-by-step instructions for returning your jewelry.
As soon as we receive your returned item(s), we will initiate a refund of the purchase price.
We use 925 Sterling Silver for the majority of our jewelry. Our solid Gold Moonstone rings are made completely from Yellow or Rosé gold and embellished with precious diamonds. Additionally, our Rose Gold Jewelry and Yellow Gold Jewelry are crafted from 925 Sterling Silver before being plated in 14kt Yellow Gold. This coating is 50% thicker than traditional gold-plated pieces, keeping it beautiful for years to come.
Wondering about our stones? All of our Moonstone jewelry is made from genuine Rainbow Moonstone gems. For our Opal jewelry, we use simulated stone composites that are stronger and more durable than natural Opal. We also use Cubic Zirconia stones in a few of our everyday 925 Sterling Silver rings. Refer to our product pages for more details on each unique piece.
Any jewelry made with copper such as Sterling Silver and Rosé Gold items can tarnish slightly over time, however, for many people, this is outweighed by the beautiful properties of natural metals. This means the finish can potentially leave behind a surface mark on the skin when worn. This coloration easily washes off with warm water and a mild soap.
If you do see a slight blackening in your piece it is nothing to be alarmed about and the ring can easily be brought right back to it's shining self with a jewelry polishing cloth.
Any side effect caused by the natural properties found in our jewelry is temporary, unavoidable and not valid for a refund.
Proper care will keep your moonstone jewelry beautiful and gleaming for years to come. When engaging in physical activities like cleaning and lifting, its best to keep your jewelry in a felt-lined box where it’ll stay safe and sound. If you notice that your jewelry needs cleaning, you can freshen it with warm, soapy water or a non-acid based jewelry cleaner. It’s also a good idea to cleanse your Moonstone jewelry of negative energies, and allow it to recharge with positivity. For more information on care, cleansing and energy charging, visit our page on Moonstone maintenance.
A moon child’s question should never go unanswered. If you still have questions or simply have something to say, send us an email at hello@MoonMagic.com and we'll get back to you as soon as we can. Don't forget: if you’re contacting us about an order, we need your email address or order number to sort things out ASAP!