Just send us an email within 30 days from the day you receive your parcel saying you’d like a refund or exchange. Then, we’ll send you step-by-step instructions for returning your jewelry. Please note:
- All pieces from our Final Sale collection are excluded from exchanges or returns.
- Promotional or sale items are excluded from exchanges.
After we have provided you with the return address, please return your items within seven (7) working days. Items returned after seven days will not be eligible for an exchange or refund.
We no longer offer direct exchanges for promotional or sale items. However, if you need to return an item, we'll be more than happy to assist you in processing the return, and in return, we'll issue you a voucher. This voucher can be used towards your future purchases.
If you need to return an item, our customer service agent will provide you with a return address and all necessary details. Please ensure that the provided information is clearly visible on the package label or box. We kindly ask that you also provide us with a return tracking number via email at contact@moonmagic.com to ensure that we can follow the progress of your return.
You will be responsible for the shipping fee on sending the item(s) back to us. However, if you decide to proceed with an exchange, we will cover the shipping costs to send the new item(s) back out to you. Exchanges are possible only for full priced items.
Once your package has arrived at our facility it will take a few days (in rare cases it can take up to 14 days) for us to process your request. During this period our warehouse staff will verify and account for everything you have sent us.
As soon as we get a confirmation from our warehouse, we will get in touch with you via email to confirm we have received your return and finalize the process.
Note: To be eligible for a refund or exchange, your item must be unused and in the same condition that you received it. Please also note that Moon Magic gift cards are non-refundable. Please note that for all countries taxes, duties and shipping costs are non-refundable.
Return/exchange broken or defective item(s): You must attach a picture that clearly shows the broken/defective items and describe the issue(s) with your item. Please let us know if you cannot send a picture and we’ll be happy to help.
