Frequently Asked Questions

Great question. Our checkout page uses SSL, which ensures that all of your browsing and shopping data remains private.

During the first stage of checkout, look for a box beneath your order summary. Enter your code and click ‘apply,’ then watch the magic happen. Remember Moon Child, only one discount code can be used per order!

Discount codes can be applied to all our full-priced jewelry, excluding items already on sale, bundles, or final sale pieces. These exclusions are in place because they are already offered at discounts greater than most codes, ensuring you’re getting the best possible value!
Similarly, our Moon Magic diamonds, which represent the pinnacle of craftsmanship and quality, are excluded from discount codes to maintain their fair and consistent pricing. We’re committed to providing exceptional value across all our collections, so you can always shop with confidence and satisfaction.

Great question. Our checkout page uses SSL, which ensures that all of your browsing and shopping data remains private.

During the first stage of checkout, look for a box beneath your order summary. Enter your code and click ‘apply,’ then watch the magic happen. Remember Moon Child, only one discount code can be used per order!

Discount codes can be applied to all our full-priced jewelry, excluding items already on sale, bundles, or final sale pieces. These exclusions are in place because they are already offered at discounts greater than most codes, ensuring you’re getting the best possible value!
Similarly, our Moon Magic diamonds, which represent the pinnacle of craftsmanship and quality, are excluded from discount codes to maintain their fair and consistent pricing. We’re committed to providing exceptional value across all our collections, so you can always shop with confidence and satisfaction.

Yes — we want you to absolutely love your new jewelry. If you're not completely satisfied, we're here to help make it right.

Please note the following return guidelines:

• Final Sale Items: Products marked as Final Sale are not eligible for return or exchange.
  

•  

• Mystery Boxes: All Mystery Boxes are final sale and cannot be returned or exchanged.

•  

• Bundles, Sets & Starter Kits: These must be returned in full. We do not accept partial returns from bundled or grouped products.

For orders placed between November 11, 2024 – January 31, 2025:

We’re offering an extended 60-day holiday return window. Simply initiate your return or exchange through our return portal within 60 days from the day you receive your parcel, and follow the step-by-step instructions.

For orders placed on or after February 1, 2025:
We now offer 30-day returns. You have 30 days from the day you receive your order to process your return or exchange through our return portal.

Orders from Canada, the U.S., the UK & EU, Australia & New Zealand can be returned/exchanged at our Self-Serve Returns Portal. Please check all the details in our Return Policy.

Please note that the return shipping fee will be your responsibility. For exchanges within the U.S., however, we’re pleased to cover the shipping costs for the new item(s) sent to you.

Final sale items are excluded from returns & exchanges.

Direct exchanges are not available for international orders. However, if you'd like to exchange your item, we’re happy to assist with processing the return and will issue a gift card. You can use this gift card to place a new order with us.

For returns from other countries, please contact our customer support to initiate your return.

For orders from the U.S. we offer direct exchanges through our Self-Serve Returns Portal.

Orders from Canada, the UK, the EU, Australia, and New Zealand can be returned via our Self-Serve Returns Portal.

Direct exchanges are not available for international orders. However, if you'd like to exchange your item, we’re happy to assist with processing the return and will issue a gift card. You can use this gift card to place a new order with us. Please check all the details in our Return Policy.

We appreciate your understanding and continued support. If you have any questions, feel free to reach out.

As soon as we receive your returned item(s), we will initiate a refund of the purchase price of your items (excl. the shipping fee in case you paid for shipping) within 7 working days. Please note that for all countries taxes, duties and shipping costs are non-refundable.

We strongly advise against ordering multiple pieces with the intention of returning some.

Each piece is made-to-order just for you — a process that minimizes waste and helps us stay true to our climate-positive values. Unnecessary returns go against our sustainability efforts and create extra waste in packaging, production, and shipping.

We encourage you to shop mindfully and reach out to our team if you need help choosing the right piece. We’re always here to assist with sizing, styling, or any product questions you may have.

A made-to-order product is crafted only after a customer places an order, promoting sustainability by reducing waste and minimizing environmental impact through thoughtful, on-demand production.

Made-to-order products significantly reduce waste and environmental impact by being produced only when needed, thereby minimizing overproduction and excess.

All accurate shipping information can be found above the ‘add to cart’ button for that specific product.

FOR CUSTOMERS FROM THE UNITED STATES:
- 8-16 working days

FOR ALL OTHER COUNTIES:
- 8-21 working days

The elastic, transparent band is crafted from durable and flexible nylon, a popular material in jewelry making. It is designed for longevity, comfort, and to adapt seamlessly to the body part it adorns; this is where the floating magic happens.

To extend the lifespan of the band, avoid contact with sharp objects, chemicals, perfume, color intense food or beverages and excessive heat. Clean the jewelry gently with a soft, damp cloth.

The band can break if it is overstretched by 200% or regularly subjected to significant stress like pulling or wearing it a size too small. Handle the jewelry with care and avoid stretching it too much; it's a ring after all, not a hair tie ;)

It is generally recommended to remove the jewelry when swimming, showering, or washing your hands. If you want to prolong the lifespan of your jewelry it’s best to avoid wearing your ring in the pool or sea, as exposure to chlorine or saltwater can potentially damage the silver, vermeil plating, and the beauty of your gemstones.

The lifespan of the elastic band depends on the frequency of use and the care it receives. With regular use and good care, it can last from several months to years.

Many pieces with elastic bands are more flexible in size than metal bands and can fit various fingers. However, if the band is too tight or too loose, it cannot be adjusted. Get the right size for a perfect fit. In case you are between 2 sizes choose the next bigger one to avoid the band digging the finger.

Store the jewelry flat and separate from other pieces to avoid tangling and damage. A soft, dry jewelry box is ideal, the perfect storage is the beautiful box it was shipped in.

Over time and with regular use, the elastic band may lose its elasticity. While the band is 200% stretchable, stretching it beyond its limit can cause deformation.

With regular use and exposure to influences such as sweat, lotions, sprays/fake tanning products, cosmetic products and also environmental factors, the transparent band may become cloudy or discolored. To minimize this, keep the jewelry and your hands clean, avoid contact with mentioned products and store it properly when not in use.

Note: Discoloration issues are not covered by our warranty.

Our nylon bands are designed for daily use and offer excellent durability. However, regular cleaning and avoiding extreme conditions and contact with color intense products including food will help extend their lifespan.

The sizing is similar, but it’s important to ensure the band is not too tight to avoid discomfort or pinching. We recommend measuring your finger carefully and choosing a size that offers a snug but comfortable fit. In case of doubt: size up.

Avoid Harsh Chemicals: Keep the ring away from cleaning products, perfumes, lotions, and other harsh chemicals that can weaken the band.

Minimize Stretching: Avoid excessive stretching or pulling on the band. Remove the ring gently to prevent overstretching.

Limit Sun Exposure: Prolonged exposure to direct sunlight can degrade the band over time. Store your ring in a cool, dark place when not in use.

Clean Regularly: Clean the band gently with mild soap and water, and dry it thoroughly to maintain its elasticity and appearance.

Remove During Activities: Take off the ring during activities that might stress the band, such as swimming, heavy lifting, or manual work.

Absolutely! Our promise to you is that all our gemstones are guaranteed authentic, approved by regular independent lab testing by GIA. The GIA, which stands for Gemological Institute of America, ensures that all of our gemstones are up to industry standards and are of the highest-quality.

We strive to be entirely transparent when it comes to the materials we use for all of our jewelry. Thanks to the GIA, we are able to guarantee the authenticity of our glittering gems.

The Gemological Institute of America is the world’s foremost authority on diamonds and colored stones. Our gemstones are submitted to the GIA authority to be tested and they are then certified if they are up to the gemstone industry standards.

The GIA uses 4 established principles, famously known as the '4Cs', to test the authenticity of diamonds and gemstones. These principles include 1. Cut 2. Clarity 3. Color 4. Carat Weight

In addition, these tests also determine detectable treatments and whether the gems are natural or synthetic (fake). We only use gems that are given positive, natural grades by the GIA independent tests and, because of this, we are able to guarantee the authenticity of our gemstones.

Feel confident knowing you're buying authentic, high-quality gemstones that are verified by the world's most trusted name in gemstone grading and identification. If you'd like to learn more about GIA and how our gemstones are tested, you can visit the GIA website here.

IGI (International Gemological Institute) is one of the world’s largest independent laboratories for testing and grading the authenticity of Diamonds. All Moon Magic Diamonds from the Pure Diamonds (US only) collection are backed by the IGI standardization and care.

They are known globally for their precise and prestigious study of colored stones, pearls and fine jewelry pieces to ensure that consumers can be confident when purchasing jewelry.

Unique from other fine jewelry certification establishments, IGI is the only organization of its kind and has over 20 operating laboratory locations around the globe. It’s also the world’s only gemological laboratory that holds ISO (International Organization for Standardization) accreditation, a prestigious standard for calibration and testing of natural Diamonds.

If you'd like to learn more about IGI and how our gemstones are tested, you can visit the IGI website here.

Our jewelry is made from a range of precious metals, including the following: nickel-free 925 Sterling Silver, Platinum-plated 925 Sterling Silver, 14k Solid Rose Gold, 14k Solid White Gold, 10k Solid Rose Gold, 10k Solid White Gold and 18k Vermeil which is nickel free 925 Sterling Silver plated in 18k Rose and Yellow Gold (this coating is 50% thicker than traditional gold-plated pieces, keeping it beautiful for years to come), and brass, a highly durable and recyclable metal alloy.

We use recycled metals as a way of reducing our global footprint. Read more about our sustainability actions and goals under ‘Sustainability’ on this page.

Brass is a durable metal alloy that can be recycled an infinite amount of times, making it an ethical choice for our jewelry. Brass is used to make jewelry because of its durability and beautiful, high-shine finish.

Our brass jewelry has an 18kt yellow, rose gold plating, or rhodium plating for silver finishes. On top of the plating, we add an additional e-coating – a thin, transparent coating that adds durability, preserves the plating, and also makes the metal hypoallergenic, meaning that even those with metal allergies can wear it. It’s also tarnish-proof and water-resistant.

We offer a diverse and thoughtfully selected range of genuine gemstones, each with its own unique energy, beauty, and meaning.

Our collection includes:

Amazonite, Amethyst, Aquamarine, Black Obsidian, Black Onyx, Black Spinel, Blue Apatite, Blue Howlite, Blue Lace Agate, Blue Sapphire, Blue Topaz, Citrine, Diamonds, Fluorite, Garnet, Green Apatite, Green Aventurine, Green Howlite, Green Jade, Green Onyx, Labradorite, Lapis Lazuli, Meteorite, Moonstone, Opal, Pearls, Peridot, Pink Opal, Pink Tourmaline, Pink Topaz, Rose Quartz, Ruby, Turquoise, White Moonstone, White Sapphire, White Topaz, and White Zircon.

For more information about each stone’s properties and symbolism, please refer to the individual product descriptions.

Simply put, Raw Diamonds are real Diamonds that remain uncut and unpolished.

In fact, all earth-grown Diamonds are initially uncut and only about 20% are deemed worthy for use in premium jewelry.

From this selection, we lovingly handpick the stones that we then expertly craft into our premium Raw Diamond jewelry.

Every raw, uncut Diamond contains small inclusions. But here at Moon Magic we see beauty in imperfection and value the uniqueness in each piece.

Raw, real, unique - just like you are!

Absolutely! In fact, Raw Diamonds are even more authentic than cut and polished ones. Uncut & untouched, just as nature intended.

We believe that wearing a Raw Diamond reflects your true inner self in a way that no other jewelry can.

Lab-grown Diamonds are created in a controlled lab setting from real Diamond seeds.

This makes them authentic plus a mindful method on our path to sustainable, conflict-free jewelry.

And the best thing:

They possess the same physical, chemical and optical characteristics as natural Diamonds. The difference is hardly visible to the naked eye.

So why choose lab grown?

✔️ No mining required

✔️ 100% conflict-free

✔️ Less waste, lower emissions

✔️ Increased affordability

Yes 100%, as they are made in advanced, controlled Lab settings from Diamond seeds. These Diamonds are entirely conflict-free as no mining is required.

We’re deeply committed to ethical sourcing and maintaining full transparency in our supply chain. We work only with trusted suppliers who align with our values — many of whom are certified members of the Responsible Jewellery Council (RJC).

This ensures that our gemstones are sourced in a way that respects both people and the planet — with responsible labor practices, traceability, and minimal environmental impact at every stage.

Here’s where many of our gemstones are sourced:

• Amethyst – Brazil

• Aquamarine – Brazil

• Black Obsidian – Mexico

• Black Onyx – Brazil

• Black Spinel – Madagascar

• Blue Howlite – Mexico

• Blue Lace Agate – South Africa

• Blue Sapphire – Thailand

• Blue Topaz – Nigeria

• Citrine – Brazil

• Diamonds – Conflict-free, sourced from South Africa, Australia & Canada

• Fluorite – South Africa, China, Mexico, Mongolia, Argentina

• Garnet – Mozambique

• Green Aventurine – India

• Green Howlite – Mexico

• Green Onyx – Brazil

• Labradorite – Madagascar

• Lapis Lazuli – Afghanistan

• Meteorite – Rock from space, sourced from Tucson

• Moonstone – India

• Opal (authentic) – Ethiopia

• Peridot – China

• Pink Tourmaline – Brazil

• Pink Topaz – Nigeria

• Rainbow Moonstone – India

• Rose Quartz – Brazil

• Ruby – Thailand

• Topaz (White) – Nigeria

• Turquoise – Arizona, USA

• White Sapphire – Madagascar

• White Topaz – Nigeria

• White Zircon – Cambodia
  
  

For more information about the properties and symbolism of each stone, please refer to the individual product descriptions.

Our entire collection is hand-crafted locally, where our real gems are sourced. Most of our talented crafts(wo)men add their magical touch to your pieces in Jaipur, India, the renowned capital of authentic gemstones.

Any jewelry made with copper such as Sterling Silver and Rosé Gold items can tarnish slightly over time, however, for many people, this is outweighed by the beautiful properties of natural metals. This means the finish can potentially leave behind a surface mark on the skin when worn. This coloration easily washes off with warm water and a mild soap.
If you do see a slight blackening in your piece it is nothing to be alarmed about and the ring can easily be brought right back to it's shining self with a jewelry polishing cloth.
 

Any side effect caused by the natural properties found in our jewelry is temporary, unavoidable and not valid for a refund.

Keeping your gemstones gleaming is easy! Wash your jewelry with warm soapy water and a soft-bristled brush, like a toothbrush. Pat dry using a soft microfiber cloth and store your jewelry in a safe, dry place when it’s not being worn.

Try to avoid harsh chemicals that can lurk in everyday products such as lotion, perfume, and hairspray as well as household cleaners like bleach.

To be safe we recommend your jewelry is the last thing you put on and the first thing you take off when you get home.

For more information on care and cleaning, check out our Jewelry Care Guide.

Yes, of course.

Enjoy our complimentary 2 Year Warranty on all jewelry pieces in our entire collection.

Our warranty is applicable for all Moon Magic jewelry, including all authentic gemstones and the following metals: 925 Sterling Silver, 18kt Rose Gold, 18kt Yellow Gold Vermeil, 14kt Solid Gold and 10kt Solid Gold. Effective from December 1st, 2022.

Please also read our T&Cs for full details on our warranty.

What is covered under the warranty?

Our warranty is valid against any defects in our materials and/or workmanship. Our warranty does not include insurance against physical or accidental wear and/or damage happening outside of our normal returns and exchanges policy.

Our warranty doesn’t cover lost items, scratches that come with normal wear and tear outside of our normal returns and exchanges policy (like a bent ring or broken chain/thread), improper use or storage of your jewelry, improper care of your jewelry including contact with household chemicals, hygiene products like make-up or perfumes, discoloration of stones and nylon threads caused by water, chemicals, sweating, make-up, cooking, prongs wearing out, stones lost by everyday wear, natural inclusions and imperfections of stones and any modification to your jewelry done by a third party outside of Moon Magic Jewelry. Follow our in-depth care guide to keep your jewelry shining.

Please also read our T&Cs for full details on our warranty.

We are sorry to hear that your jewelry isn’t 100% perfect.

If you experience faults with your jewelry outside of our normal returns & exchanges policy we mention in aboves' section we’ll review your enquiry as a warranty claim. Please contact us at contact@moonmagic.com.

We will review your claim and inform you about the next steps.

There is no Planet B and we know that the Earth is the one thing that we all have in common.

Being a sustainable company is a process of continuous improvement and we have set ourselves ambitious goals to become the sustainable jewelry brand that we strive to be. Corporate social responsibility is not just a term for us, it’s part of our every day vision.

From planting 1 million trees to running fully remotely to using 100% compostable cardboard shipping boxes we are taking action every day.

For every piece ordered, we donate to the charity “Trees for the future” (TREES). This is our small but sincere contribution to this magical place we all live in and call home.

From the mine to your door, we strive for transparency and responsible business ethics. Fully handpicking and tracing authentic gemstones is not simple, but we believe it is our responsibility.

3/4 of our suppliers are members of the Responsible Jewelry Council, and we’re helping our 4th supplier achieve membership. This Council is the world’s leading standard setting organization for the jewelry and watch industry. They promote fair and controllable standards that underpin people’s trust in sustainable supply chains for the jewelry industry.

Creating ethical jewelry, fair working conditions and protecting human rights will always be challenging, but we choose fairness and strive for beauty without the conflict.

Yes, we do! Our mission is to reutilize our planet’s resources as much as we can. So be it Sterling Silver, Gold Vermeil, or Solid Gold, we are working on maximizing the use of recycled metals for our jewelry.

Our big goal is to use 100% compostable cardboard so that our shipping boxes will be 100% recyclable. To reach this goal as swiftly as possible, we are taking action every day.

We are constantly working on decreasing our environmental footprint. Choosing eco-friendly materials for our packaging helps us come closer to our vision.

We believe anyone privileged enough to afford jewelry has a responsibility to give back. And that’s why for every piece ordered, we donate to the charity “Trees For The Future” (TREES). This is our small but sincere contribution to this magical place we all live in and call home.

Thanks to the Moon Magic community we have already been able to plant more than half a million trees and we are on our way to achieve our big goal of 1 million trees by next year.

Join us on our mission!

We believe loyalty should be rewarded — and not just for shopping! With every purchase you make, you’ll earn GEMS (our reward points). But that’s not all — you can also earn GEMS by following us on social media, taking part in surveys, and more.

When you join our loyalty program, you’re not just a customer — you become part of our brand and our community.

Our program has three magical tiers — and the higher you go, the more you unlock:

✨ Sparkle – 100 GEMS
✨ Shine – 700 GEMS
✨ Radiate – 2000 GEMS

Each tier brings new perks and exclusive rewards designed to celebrate your loyalty and energy.

It's super simple & free! In order to join our exclusive Loyalty Club visit the following page.

Earning GEMS is easy — and actually pretty fun. You’ll earn points every time you shop, but that’s just the beginning.

Here’s how you can earn GEMS:

✨ With every purchase made
✨ By following us on social media
✨ Participating in surveys
✨ Referring your friends
✨ And so much more!

We also host Double Your GEMS events throughout the year — during these limited-time promos, you can earn twice the points on every purchase. It’s our way of giving back even more to our most loyal customers.

For purchases, your GEMS will be added to your account 30 days after your order has been delivered.

This aligns with our 30-day return policy, giving us time to ensure you love your pieces and won’t be returning them. Once that window passes, your points will be automatically added to your loyalty account.

For engagement activities — like following us on social media, completing surveys, or referring a friend — your GEMS will be added immediately to your account.

To view and use your rewards, just log in to your account and head over to your Loyalty Program page.

There, you’ll find all your active rewards, available discount codes, and your current GEMS balance.

Of course not! We believe that loyalty should be rewarded and want to reward you for being part of our Moon Magic fam!

We are sorry to hear that. Please contact us via contact@moonmagic.com and we’ll work our magic to help you get access.