FAQs

We gladly accept all major credit cards (i.e. Visa, Mastercard, etc.) or PayPal. We may also accept additional payment methods depending on which country you are shopping from. Any available payment methods will be displayed on our checkout page.

We work with Reach as our payment provider, which means you can pay with a wide range of options depending on your country:

• US → Visa, MasterCard, American Express, Discover, Diners, Elo, JCB, UnionPay, ShopCash, PayPal, Venmo, ShopPay, Apple Pay, Google Pay
• UK → Visa, Maestro, MasterCard, American Express, Discover, Diners, Elo, UnionPay, PayPal, ShopPay, Apple Pay, Google Pay
• EU → Visa, MasterCard, American Express, PayPal, ShopPay, Apple Pay, Google Pay, Klarna
• Australia → Visa, MasterCard, American Express, JCB, UnionPay, PayPal, ShopPay, Apple Pay, Google Pay
• Canada → Visa, MasterCard, American Express, Discover, Diners, JCB, UnionPay, PayPal, ShopPay, Google Pay

🌍 Everywhere else → Orders are processed through our US shop, so you’ll usually see the same options as the US. Some payment methods might not be available in certain countries if restricted locally.

Great question. Our checkout page uses SSL, which ensures that all of your browsing and shopping data remains private.

We’re sorry for the trouble!

First, make sure that your shipping and billing details are correct. If that doesn’t work, try contacting your bank about the payment. If you’re still having an issue, drop us a message and we’ll do our best to help!

When you begin checkout, you’ll see a box beneath your order summary. Slip your code inside and tap apply to set the moon’s magic in motion. Keep in mind that only one discount code can be used per order.

Discount codes can be applied to all our full-priced jewelry, excluding items already on sale, sets, or final sale pieces. These exclusions are in place because they are already offered at discounts greater than most codes, ensuring you’re getting the best possible value!

Similarly, our Moon Magic diamonds, which represent the pinnacle of craftsmanship and quality, are excluded from discount codes to maintain their fair and consistent pricing. We’re committed to providing exceptional value across all our collections, so you can always shop with confidence and satisfaction.

Sorry about that! Sometimes banks place a temporary authorization hold before the real payment goes through. This can look like a double charge, but the extra amount usually disappears within a few days once the bank releases it.

If you don’t see the refund back in your account after a few days, just reach out and we’ll help sort it out right away.

Each gemstone has its own energy, its own meaning, its own story. So you can choose based on what they need right now:

• Strength → Black Obsidian
• Self-love → Rose Quartz
• Inner balance & intuition → Moonstone
• Resilience → Labradorite

Or choose based on how you see them:

• Maybe they’re the one who always shows up with compassion (Rose Quartz)
• Maybe they’re the one who follows their heart, even when it’s hard (Moonstone).

Your gift becomes a mirror - reflecting their essence to them.

And if you want something even more personal, something truly fail-proof, you can never go wrong with our Zodiac Necklace Collection.

If the piece isn’t the perfect match, don’t overthink it. Our return window has been extended to 60 days, giving you and your loved one plenty of time for a smooth, hassle-free return.

Looking to return the gift? Just head to our easy online return portal, and click here to know everything you about our return policy.

Gifting can get complicated. Our Gift Cards keep it effortless! It's the perfect gift - you send a little magic straight to their inbox, and they get the freedom to choose the perfect piece that they feel most connected to.

Most of our jewelry arrives in luxury, gift-ready velvet packaging - the kind that feels special before you even open it. It even doubles as a mini travel jewelry box, so the magic goes wherever they do.

Final sale, earrings, ring bands and sold gold pieces come in our sustainable branded cardboard packaging that still looks beautiful and giftable.

Of course! Each gift includes a QR code that takes them straight to the gemstone’s meaning, energy, and care tips. Think of it as a little guide to their new magic.

Don't stress! We try to make gifting as effortless as possible:

Start with our Sizeless Jewelry Collection - necklaces, bracelets, and earrings that need zero sizing.

If you can sneak a measurement, our Ring Size Guide makes it easy.

Still unsure? A Gift Card is always the perfect fit.

Moon Magic is the kind of gift that means something. It's a gift with SOUL.

When you gift Moon Magic, you’re gifting a story, a story, and an energy that your loved one can carry with them every day. Every gemstone we use is authentic and connected to its own ancient meaning. That’s why gifting Moon Magic feels so personal - because you get to choose the gemstone based on who they are or the energy they need right now.

Every piece is handmade in Jaipur, India - the world’s gemstone capital by artisans who grew up with gemstones in their bloodline and craftsmanship in their hands. Each jewel goes through four in-house quality control steps, because we believe meaningful gifts should last longer than a moment.

And our metals? They’re tarnish-resistant, made with care, and made to last.

So when you gift Moon Magic, you’re giving more than jewelry.

You’re giving energy.

You’re giving intention.

You’re giving a small piece of their story, wrapped in gemstone magic.

Still not convinced? Just explore our story.

All Moon Magic jewelry is handcrafted in Jaipur, India, the world’s “Gemstone Capital.” We’ve worked closely with our artisan partners there for many years and have our own Moon Magic team on site to oversee production, gemstone selection, and quality checks.

To deliver your order as smoothly and securely as possible, your package then travels from Jaipur to our logistics hub in Hong Kong. This routing is a standard industry practice for high-value goods and helps us navigate international customs and tariffs efficiently while ensuring:

• ✅ Fast, reliable worldwide shipping
• ❇️ Accurate end-to-end tracking
• 🌱 Lower carbon emissions through consolidated shipments

While your tracking may begin in Hong Kong, your jewelry’s true origin is the artisanal workshops of Jaipur, where tradition, craftsmanship, and gemstone mastery come together to create every Moon Magic design.

Discover more about our heritage, craftsmanship, and the people behind Moon Magic in our full story.

For all made-to-order pieces, delivery takes 8–18 business days, depending on your location.

If your order includes a pre-order item, delivery may take a bit longer. We only begin production after the pre-order promotion ends, this helps us create intentionally and reduce waste.

For the most accurate delivery time, check the product page (just above the “Add to Cart” button).

Please note: Delivery times don’t include possible carrier delays caused by weather, customs, or busy holiday periods.

We offer international shipping to many countries worldwide, including:

North America: United States, Canada, Mexico

South America: Chile, Colombia

Europe: United Kingdom, France, Germany, Italy, Spain, Netherlands, Belgium, Luxembourg, Ireland, Denmark, Sweden, Norway, Finland, Greece, Austria, Bulgaria, Croatia, Hungary, Poland, Czech Republic, Romania, Estonia, Latvia, Slovakia, Slovenia, Lithuania, Cyprus, Turkey, Malta

Oceania: Australia, New Zealand

Asia: Japan, Hong Kong, Macao

Wherever you are, we’re committed to delivering your jewelry safely and reliably.

Important shipping update:

Due to current circumstances, we have temporarily suspended shipments to the United Arab Emirates, Saudi Arabia, and Israel until further notice.

• Customers in these countries are currently unable to place orders at checkout.
• Orders already in transit may experience delays and will be delivered as soon as local conditions allow.
• Orders that are being processed will be safely held and shipped as soon as shipping resumes.

We truly appreciate your patience and understanding during this time and will keep affected customers updated.

Please note: We currently do not ship to APO and FPO addresses.

We’re happy to offer competitive shipping rates while ensuring fast, hassle-free deliveries worldwide.

ENJOY FREE WORLDWIDE SHIPPING ON ALL ORDERS OF $250 USD OR MORE

For orders under $250 USD, shipping rates start at:

• United States: $5.90 USD
• International: $10 USD

Yes! As soon as your order ships, we’ll email you a tracking number and link so you can follow your jewelry’s journey.

For made-to-order items, it can take up to 5 business days for tracking updates to appear. This is totally normal — it just means your package is on its way to the carrier and waiting to be scanned.

Need help? Just send us a message — we’re happy to track it for you!

Our magical pieces are the perfect gift for that special person in your life… great choice! All our jewelry is shipped in a beautiful jewelry box and without an invoice.

We also offer beautiful gift bags and a perfect gift wrap set to add a touch of glam to your thoughtful present. No need to buy wrapping elsewhere - just add to your basket, pop the jewelry in when it arrives, and give that perfect gift!

Good news! All our product prices are now inclusive of taxes and duties worldwide. That means no surprise fees upon delivery, everything is already taken care of at checkout.

You’ll only see the shipping cost added at checkout, and the final price you pay is the complete and total cost of your order.

Please note that taxes, duties, and shipping costs are non-refundable.

All orders ship Monday – Saturday, excluding Sundays and official bank holidays.

We recommend ordering soon, so your magical jewelry arrives in time.

In rare cases, your package can show as ‘delivered’ before you receive it.

This may be down to the delivery being marked as complete preemptively. Alternatively, your shipping carrier might have left it in a hidden location to prevent damages or theft. Check between your front doors and talk to your household members and neighbors.

If you still can’t locate your order, contact your shipping carrier and state your tracking number. Please get in touch via contact@moonmagic.com and we will do our best to assist you in locating your missing package.

If your order continues to be missing after following the above steps, please note that we are unable to offer reshipments or refunds on orders that show up as delivered.

For made-to-order items, it can take up to 5 business days for tracking updates to appear. This is totally normal — it just means your package is on its way to the carrier and waiting to be scanned.

Need help? Just send us a message — we’re happy to track it for you!

You can find the estimated shipping time for each product right above the “Add to Cart” button on the product page.

This will always show the most up-to-date timeframe for when you can expect your jewelry to arrive.

When you add two or more items to your cart with different delivery times - including pre-orders - we’ll ship everything together in one package.

Please note: Your order will always follow the longest delivery time listed. This helps us reduce our carbon footprint and is part of our commitment to becoming a more climate-positive company.

When you add two or more items to your cart with different delivery times - including pre-orders - we’ll send your treasures together in one beautifully bundled package.

Please note: Your order will follow the longest delivery time listed. This mindful approach helps us reduce our carbon footprint and stays true to our mission of becoming a more climate-positive company.

By uniting your pieces in a single shipment, we minimize packaging waste and reduce the emissions that come from multiple deliveries - small, intentional choices that let your sparkle shine a little more sustainably.

If you notice that a specific product has a shorter delivery time and you’d like to receive it sooner, we recommend placing separate orders. That way, each item will ship according to its individual delivery timeline.

Quality is where we refuse to compromise. Every Moon Magic piece begins with authentic, Gemological Institute of America (GIA) - certified gemstones and premium metals. From there, it’s handcrafted in small batches by our artisan partners in Jaipur, India - the world’s Gemstone Capital.

Each piece then goes through our strict, in-house quality process: four separate hand-checks by dedicated quality control experts. If a design isn’t flawless, it never leaves the workshop.

We also use thicker-than-standard plating to ensure lasting durability and elevated craftsmanship, without inflated prices or filler materials other brands often rely on.

Finally, every piece is lovingly packed in our signature Moon Magic packaging, praised by over 500,000 happy customers for its beauty and attention to detail.

The result? Jewelry that’s made with intention, crafted with care, and designed to shine beautifully for years to come.

Absolutely! We only work with real, authentic gemstones, because only genuine gems carry energy. All our gemstones are tested by the Gemological Institute of America (GIA), and our diamonds by the International Gemological Institute (IGI). No fakes, no synthetics - unless a lab-grown diamond is clearly marked.

We use 50% thicker-than-normal plating (especially with vermeil) and add protective coatings where possible. This helps prevent fading, tarnishing, or scratching from normal wear.

With proper care, years and years. Solid Gold is forever, Sterling Silver lasts a lifetime, and even our plated pieces are designed to hold their shine far longer than industry standard.

Solid Gold won’t tarnish. Sterling Silver can naturally darken over time, but it’s easy to restore with your free polishing cloth. Our plated and e-coated pieces are designed to resist tarnish for much longer than other well-known jewelry brands.

Yes! Each gemstone is set by hand with strong, precise settings designed to keep it safe during everyday wear. But as with all fine jewelry, it’s best to avoid rough impact.

Absolutely! Many of our customers wear their pieces daily.

Yes. Every Moon Magic piece comes with a 2-Year Warranty. If something’s wrong with the materials or craftsmanship (which is very rare), we’ll replace it.

We’ll make it right!

Our quality promise is simple: if it’s not magical, it’s not Moon Magic.

Yes, of course.

Enjoy our complimentary 2 Year Warranty on all jewelry pieces in our entire collection.

Our warranty is applicable for all Moon Magic jewelry, including all authentic gemstones and the following metals: 925 Sterling Silver, 18kt Rose Gold, 18kt Yellow Gold Vermeil, 14kt Solid Gold and 10kt Solid Gold. Effective from December 1st, 2022.

Please also read our T&Cs for full details on our warranty.

What is covered under the warranty?

Our warranty is valid against any defects in our materials and/or workmanship. Our warranty does not include insurance against physical or accidental wear and/or damage happening outside of our normal returns and exchanges policy.

Our warranty doesn’t cover lost items, scratches that come with normal wear and tear outside of our normal returns and exchanges policy (like a bent ring or broken chain/thread), improper use or storage of your jewelry, improper care of your jewelry including contact with household chemicals, hygiene products like make-up or perfumes, discoloration of stones and nylon threads caused by water, chemicals, sweating, make-up, cooking, prongs wearing out, stones lost by everyday wear, natural inclusions and imperfections of stones and any modification to your jewelry done by a third party outside of Moon Magic Jewelry. Follow our in-depth care guide to keep your jewelry shining.

Please also read our T&Cs for full details on our warranty.

We are sorry to hear that your jewelry isn’t 100% perfect.

If you experience faults with your jewelry outside of our normal returns & exchanges policy we mention in aboves' section we’ll review your enquiry as a warranty claim. Please contact us here.

We will review your claim and inform you about the next steps.

Yes — we want you to absolutely love your new jewelry. If you're not completely satisfied, you can return eligible pieces within the applicable return window.

Standard Collection

More time to gift. More time to love.

Our extended holiday returns are here.

Enjoy 60 days to return your jewelry, starting from the day it arrives.

Final Sale Collection

Return eligibility depends on your country:

United States 🇺🇸: Final Sale pieces cannot be returned for a refund.

All Other Countries 🌏: Final Sale pieces can be returned within 14 days of delivery. You can choose either a full refund or a gift card with an additional 10% value.

Mystery Boxes

Mystery Boxes are available exclusively to U.S. customers and are final sale. They cannot be returned or exchanged.

Sets & Starter Sets

Sets must be returned in full. We cannot accept partial returns from bundled or grouped products.

Our holiday extended return period for our standard collection is 60 days from the date of delivery.

Simply initiate your return or exchange through our return portal within the applicable timeframe, and follow the step-by-step instructions. Please find the details in our Return Policy.

Please note that the return shipping fee will be your responsibility. For exchanges within the U.S., however, we’re pleased to cover the shipping costs for the new item(s) sent to you.

For Final Sale pieces, different conditions apply:

- United States: Final Sale pieces are not eligible for return.

- All other countries: Final Sale pieces can be returned within 14 days of delivery for either a full refund or a gift card with an additional 10% value.

Direct exchanges are not available for international orders. However, if you'd like to exchange your item, we’re happy to assist with processing the return and will issue a gift card. You can use this gift card to place a new order with us.

For returns from other countries, please contact our customer support to initiate your return.

For orders from the U.S. we offer direct exchanges through our Self-Serve Returns Portal.

Orders from the rest of the world can be returned via our Self-Serve Returns Portal.

United States 🇺🇸

All U.S. exchanges are fully automated through the Return Portal.

Free Size Exchange:

No additional payment required.

A prepaid return label is provided by us.

Free Material Exchange:

If you are upgrading to a higher-value material, you pay the price difference only.

A prepaid return label is provided by us.

Product Exchange (different item):

You are responsible for the return shipping label.

The label can be purchased via the Return Portal.

We cover the shipping fee of the replacement order.

United Kingdom 🇬🇧

Free Size Exchange (semi-automated):

Initiate your exchange through the Return Portal and select “Size Exchange”.

A prepaid return label is provided by us.

Our customer Service team will create a new exchange order.

Product Exchanges for UK orders follow our standard process". You can select Gift Card and place a new order after returning your order.

Other Countries 🌏

Direct exchanges are not available for international orders. We’re happy to process your return and issue a gift card, which you can use to place a new order. For assistance, please contact our customer support.

Please check all the details in our Return Policy.

We appreciate your understanding and continued support. If you have any questions, feel free to reach out.

As soon as we receive your returned item(s), we will initiate a refund of the purchase price of your items (excl. the shipping fee in case you paid for shipping) within 7 working days. Please note that for all countries taxes, duties and shipping costs are non-refundable.

These are the limited-time promotional offers shown at checkout. Since they are tied to your original order, they follow special return and exchange rules:

Lead Item (main product in the offer):

• Exchanges are allowed.
• If the new item is more expensive, you will be charged the difference.
• If the new item is cheaper, we will refund you the difference.

The discounted add-on product/deal at checkout:

• Can only be exchanged for the same design in another variant (size, metal, or color).
• Cannot be swapped into a completely new design, since the discount was tied to the original offer.

Refunds:

• If you return your lead item, all items from that order must also be returned.
• Partial returns that exclude the lead item while keeping upsells are not eligible for a refund.
• If you return upsell items but keep your lead item, your refund will be processed as normal.

We strongly advise against ordering multiple pieces with the intention of returning some.

Each piece is made-to-order just for you — a process that minimizes waste and helps us stay true to our climate-positive values. Unnecessary returns go against our sustainability efforts and create extra waste in packaging, production, and shipping.

We encourage you to shop mindfully and reach out to our team if you need help choosing the right piece. We’re always here to assist with sizing, styling, or any product questions you may have.

Yes, always. Every gemstone we use is 100% authentic and regularly tested by the Gemological Institute of America (GIA). This means your gems are not only real, but also graded to the highest industry standards for beauty and quality.

The Gemological Institute of America is the world’s foremost authority on diamonds and colored stones. Our gemstones are submitted to the GIA authority to be tested and they are then certified if they are up to the gemstone industry standards.

The GIA uses 4 established principles, famously known as the '4Cs', to test the authenticity of diamonds and gemstones. These principles include 1. Cut 2. Clarity 3. Color 4. Carat Weight

In addition, these tests also determine detectable treatments and whether the gems are natural or synthetic (fake). We only use gems that are given positive, natural grades by the GIA independent tests and, because of this, we are able to guarantee the authenticity of our gemstones.

Feel confident knowing you're buying authentic, high-quality gemstones that are verified by the world's most trusted name in gemstone grading and identification. If you'd like to learn more about GIA and how our gemstones are tested, you can visit the GIA website here.

IGI (International Gemological Institute) is one of the world’s largest independent laboratories for testing and grading the authenticity of Diamonds. All Moon Magic Diamonds from the Pure Diamonds (US only) collection are backed by the IGI standardization and care.

They are known globally for their precise and prestigious study of colored stones, pearls and fine jewelry pieces to ensure that consumers can be confident when purchasing jewelry.

Unique from other fine jewelry certification establishments, IGI is the only organization of its kind and has over 20 operating laboratory locations around the globe. It’s also the world’s only gemological laboratory that holds ISO (International Organization for Standardization) accreditation, a prestigious standard for calibration and testing of natural Diamonds.

If you'd like to learn more about IGI and how our gemstones are tested, you can visit the IGI website here.

We believe every gemstone carries a story, and you deserve to know exactly where yours begins. That’s why we’re fully transparent about our sourcing. Here are some of the origins of our most-loved stones:

Amazonite — USA

Amethyst — Brazil

Aquamarine — Brazil

Black Obsidian — Mexico

Black Onyx — Brazil

Black Spinel — Madagascar

Blue Howlite — Mexico

Blue Lace Agate — South Africa

Blue Sapphire — Thailand

Blue Topaz — Nigeria

Citrine — Brazil

Diamonds (Conflict-Free) — South Africa, Australia, Canada

Garnet — Mozambique

Green Aventurine — India

Green Howlite — Mexico

Green Onyx — Brazil

Labradorite — Madagascar

Lapis Lazuli — Afghanistan

Meteorite — Originated in space, sourced in Tucson

Moonstone — India

Opal — Ethiopia

Organic Pearls — China

Peridot — China

Pink Sapphire — Madagascar

Pink Topaz — Nigeria

Pink Tourmaline — Brazil

Rose Quartz — Brazil

Ruby — Thailand

Topaz — Brazil

Turquoise — Arizona, USA

White Sapphire — Madagascar

White Topaz — Nigeria

White Zircon — Cambodia

For more information about each stone’s properties and symbolism, please refer to the individual product descriptions.

Yes. We only work with suppliers certified by the Responsible Jewellery Council (RJC) to make sure every gemstone is sourced responsibly, with respect for both people and the planet.

We use a range of premium metals so you can find the right fit for your style and budget:

• 925 Sterling Silver – A timeless favorite. Naturally strong, bright, and always nickel-free. Perfect for everyday wear.
• Platinum Plating – Adds extra durability and shine to Sterling Silver pieces for a sleek, high-end finish.
• 18KT Vermeil – Sterling Silver plated with a thick layer of 18KT solid gold. Our vermeil is 2.5 microns thick (50% thicker than the industry standard), making it longer-lasting than regular gold plating.
• Solid Gold (10KT & 14KT) – Available in both Rose and White Gold. Luxurious, heirloom-quality pieces designed to last a lifetime.
• Brass (with e-coating) – A durable, recyclable base metal with warm tones. Finished with 18KT gold or rhodium plating plus an invisible protective coating to make it hypoallergenic, tarnish-resistant, and water-resistant.

Solid Gold (10KT or 14KT):

Solid through and through. It will never fade or tarnish, making it a true heirloom piece that lasts for generations.

Gold Vermeil (pronounced Ver-may):

A legally regulated term meaning Sterling Silver coated with a thick layer of 18KT Gold. Ours is 2.5 microns thick (50% thicker than standard plating), so you get the luxurious look and feel of solid gold, but at a more affordable price point.

We use recycled metals for most of our Vermeil pieces, so you can shine brighter knowing your jewelry is both authentic and ethically made.

It depends on what you’re looking for:

• Solid Gold (10KT) – Best if you want a forever piece. Solid Gold will never fade or tarnish, making it an heirloom you can pass down for generations.
• 18KT Vermeil – Perfect if you love the luxury look of gold but want a more accessible price point. Our Vermeil has a thick 2.5-micron layer of gold over Sterling Silver, so it lasts much longer than regular plating.
• Sterling Silver (925) – A timeless classic that’s durable, nickel-free, and versatile. Silver offers a sleek, modern shine and is easy to care for.

Each option is handmade with care, using premium, recycled metals, so whichever you choose - you are getting Moon Magic quality that lasts.

Fun fact: Brass is one of the most sustainable metals in jewelry!

It can be recycled infinitely without losing quality. It’s durable, beautiful, and when coated with thick plating and an e-coating, it becomes hypoallergenic and resistant to tarnish. It also allows us to create stunning designs at a more accessible price point without compromising on look or feel.

A lab-grown diamond is a real diamond created using advanced technology that replicates the natural conditions under which diamonds form in the earth.

It has the same chemical, physical, and optical properties as a mined diamond - meaning it sparkles, shines, and lasts forever just like one from the earth. The only difference is its origin.

Yes. Whether you choose a natural or lab-grown diamond, every Moon Magic diamond is conflict-free and ethically sourced.

Most of our pieces arrive in our signature pink velvet box, designed to double as a jewelry box so your treasures always have a safe and stylish home.

To keep things sustainable, some of our jewelry sets are packaged together, and sale pieces come in a recyclable cardboard box instead of velvet. Same magic inside, just a little kinder to the planet.

There is no Planet B and we know that the Earth is the one thing that we all have in common.

Being a sustainable company is a process of continuous improvement and we have set ourselves ambitious goals to become the sustainable jewelry brand that we strive to be. Corporate social responsibility is not just a term for us, it’s part of our every day vision.

From planting 1 million trees to running fully remotely to using 100% compostable cardboard shipping boxes we are taking action every day.

For every piece ordered, we donate to the charity “Trees for the future” (TREES). This is our small but sincere contribution to this magical place we all live in and call home.

From the mine to your door, we’re committed to transparency and responsible business ethics. Fully handpicking and tracing authentic gemstones is no small feat, but we believe it’s our responsibility.

We partner with one trusted, RJC-certified supplier - because even magic is better when it’s responsibly sourced. The Responsible Jewelry Council (RJC) is the world’s leading standard-setting organization for the jewelry and watch industry, promoting fair and accountable practices that inspire trust in sustainable supply chains.

Creating ethical jewelry, ensuring fair working conditions, and protecting human rights can be challenging - but we choose fairness and strive for beauty without compromise.

Yes, we do! Our mission is to reutilize our planet’s resources as much as we can. So be it Sterling Silver, Gold Vermeil, or Solid Gold, we are working on maximizing the use of recycled metals for our jewelry.

We are proud to share that our shipping boxes are now 100% recyclable and 2 out of the 3 layers are made from recycled, FSC-certified papers.

We are always looking for ways to reduce our environmental footprint, and choosing eco-friendly materials for our packaging is one big step toward our sustainability goals.

We believe anyone privileged enough to afford jewelry has a responsibility to give back. And that’s why for every piece ordered, we donate to the charity “Trees For The Future” (TREES). This is our small but sincere contribution to this magical place we all live in and call home.

Thanks to the Moon Magic community we have already been able to plant more than half a million trees and we are on our way to achieve our big goal of 1 million trees by next year.

Join us on our mission!

A diamond certification is a quality report card for your precious gem.

It is a process where IGI (International Gemological Institute) authenticates the quality and characteristics of your Moonstone Diamond, providing you with a formal document that testifies to its value, quality, and authenticity.

Your diamond certificate includes a unique code confirming the diamond's cut, color, clarity, and carat weight.

Once your diamond has been tested and approved, your diamond piece will be stamped with a code that matches the certificate - adding an additional layer of security and authenticity to your precious gem.

Adding a diamond certificate requires an extra 10 working days of handling time to ensure your diamond piece is certified to perfection.

Please keep in mind that these are 10 additional days from your diamond order confirmation email!

Even though, our gems undergo regular GIA & IGI lab testing for quality assurance. Diamond certification, in the form of a printed document, is only offered for pieces that are $500 and above - for peace of mind on higher-value pieces.

Great question! To get your Moonstone Diamond certified, email certificates@moonmagic.com within the first hour of placing your order.

Please note that diamond certifications are only available for new diamond purchases and can't be applied to diamonds bought previously.

If you have had a change of heart, send us an email at certificates@moonmagic.com with “CERTIFICATE CANCELLATION” in the subject line, and we will make the necessary changes.

Need additional help? Email our magical customer support team!

If you ever decide to return your certified Moonstone Diamond, you will need to return both the diamond and the certificate.

A pre-order allows you to purchase a new and unreleased design before it officially launches. When you pre-order from us, your jewelry is handcrafted especially for you, ensuring a thoughtful and intentional production process.

Pre-ordering is more than just early access — it also supports our commitment to sustainability. By offering select designs through pre-order, we’re able to better understand which styles resonate most with our community and avoid overproduction and excess waste.

This approach helps us reduce our environmental footprint while giving you the chance to be among the first to own a unique new piece.

From time to time, we release exclusive pre-order collections featuring brand-new, unreleased designs. During the pre-order window, all items are available for purchase.

Once the pre-order period ends, only the most-loved pieces — based on customer demand — will move into our permanent collection.

This means that by placing a pre-order, you’re not only reserving your jewelry in advance, but also helping shape the future of Moon Magic’s designs.

If you choose a piece that doesn’t make it to the main collection, you’ll be one of the few to own something truly rare or potentially one of a kind.

Be sure to check the product page for estimated delivery timelines and availability.

Each pre-order collection has its own estimated delivery timeline.

In general, pre-order items ship approximately 5–8 weeks after the collection launch, unless otherwise stated. Please note that this may vary slightly depending on production timelines.

We’ll keep you informed every step of the way — including sending email updates with specific details about your order as it progresses.

Pre-order shipping estimates per collection:

Birthstone Necklaces & Pendant Hoops:

- Shipping between: OCTOBER 5TH - OCTOBER 30TH

Sculpted Gemstone Rings Citrine:

- Shipping between: OCTOBER 25TH - NOVEMBER 10TH

Sculpted Gemstone Rings Champagne Quartz:

- Shipping between: OCTOBER 30TH - NOVEMBER 20TH

Evil Eye Ring: Moonstone and Labradorite:

- Shipping between: OCTOBER 15TH - NOVEMBER 15TH

Heirloom Hoops:

- Shipping between: OCTOBER 10TH - NOVEMBER 20TH

Mood Capsule: Sway Necklace, Lania, Harlow and Serpent Rings

- Shipping between: NOVEMBER 2ND - NOVEMBER 8TH

Heirloom Necklace:

- Shipping between: NOVEMBER 1ST - NOVEMBER 30TH

Evil Eye Necklaces & Earrings, Dreamcatcher Necklaces:

- Shipping between: NOVEMBER 10TH - DECEMBER 15TH

Pre-orders take longer because your jewelry is not made until after the pre-order period ends. This allows us to craft each piece specially for you, rather than producing in bulk.

Your piece is also handmade with care, precision, and intention — not mass produced or machine-made. This thoughtful, made-to-order approach ensures higher quality, less waste, and a more meaningful connection to the piece you choose.

It may take a little longer, but what you receive is worth the wait.

If your order includes both a pre-order item and an item from another collection, we’ll ship everything together once your pre-order piece is ready.

Why? Because we’re committed to reducing our environmental impact. Shipping everything at once helps us minimize packaging waste, lower carbon emissions, and avoid unnecessary deliveries.

Your entire order will follow the pre-order delivery timeline, which you can find on the product page. If you'd like to receive your non–pre-order item sooner, we recommend placing separate orders.

Yes — pre-ordering is one of the most sustainable ways to shop for jewelry.

By only producing what’s been ordered, we’re able to minimize waste, avoid overproduction, and reduce the environmental impact of excess inventory.

It also allows us to use our resources more intentionally — from materials to craftsmanship — ensuring that every piece is made with purpose, not just for profit.

In short, pre-ordering supports a more conscious way of creating and consuming — and we’re proud to make sustainability part of the design from the very beginning.

Also, for every piece of jewelry we sell, we plant a tree!

Yes — our standard return policy applies to all pre-order items.

If you’re not completely happy with your piece once it arrives, you’re welcome to return it as long as it meets the conditions outlined in our return policy.

We charge your card at the time of checkout.

A made-to-order product is crafted only after a customer places an order, promoting sustainability by reducing waste and minimizing environmental impact through thoughtful, on-demand production.

Made-to-order products significantly reduce waste and environmental impact by being produced only when needed, thereby minimizing overproduction and excess.

All accurate shipping information can be found above the ‘add to cart’ button for that specific product.

United States: 8–16 business days

United Kingdom: 9–16 business days

Australia & New Zealand: 13–18 business days

Canada: 10 - 20 business days

Germany, Netherlands, Belgium, France, Ireland: 9–14 business days

United Arab Emirates: 10–19 business days

Denmark, Spain: 10–15 business days

Sweden, Italy, Austria, Poland: 11–16 business days

• All Other Countries: 9–28 business days

Create an account and you're in — points start adding up right away, no strings attached.

Free to join, always.

Simple — you earn points every time you shop or generally show us some love, then spend those points on rewards like $10–$100 off or free shipping.

No levels, no unlocking, no waiting your turn. Every point is worth the same for everyone!

Turns out there are a lot of ways:

Shop with us — 1 point for every $1 spent

Create an account

Tell us your birthday (so we can spoil you a little)

Follow us on Instagram

Sign up for our newsletter or texts

Refer a friend

We recently gave the Loyalty Club a refresh! Previously, certain perks were only unlocked once you reached a certain tier — now, every member earns and redeems points the exact same way, right from the start. No levels, no waiting to level up.

If you'd already reached a tier before this update, don't worry — your points balance is completely unaffected by any of this. Everything you've earned is still there, still yours, and ready to spend on our current rewards whenever you like.

If something feels off with your balance or you were expecting a reward that isn't showing up, just reach out to our support team and we'll take a look.

Nope — they're yours for good, spend them whenever the mood strikes.

Some rewards have a minimum purchase listed on the reward itself, but our smaller rewards typically don't — so there's usually something within reach no matter the order size.

Once our 30-day return window closes. A little patience, then they're all yours.

If you return an item within that 30-day window, the points for it simply won't be issued — since they haven't posted yet.

Your balance won't change either way.

Typically no — points rewards can't be combined with other discounts or promotions, unless a specific reward states otherwise.

A Starter Set is a collection of multiple rings selected by style experts that not only offers savings compared to buying them individually but also provides endless styling possibilities.

Every starter set includes a best-selling gemstone ring (or two) and a variety of stackable rings, all designed for effortless accessorizing.

Why settle for single pieces when you can have them all and save big? Nonetheless, you can find the individual rings included in the sets available for purchase separately on our website.

Unfortunately, we’re unable to accept returns or exchanges for individual rings within a Starter Set. The entire bundle must be returned in full, and within the regular return timeframe outlined in our policy.

Please refer to our return policy for more details.

Yes, our Starter Sets are covered by a 2 year warranty. If you encounter any issues with the quality of the rings, please contact our customer support team for assistance.

To find your ring size, we recommend using our online ring sizing guide, which will assist in finding a size that fits comfortably for all the rings in the set.

Absolutely! Our Starter Sets make excellent gifts for loved ones. Simply select the set that suits their style and rest assured, it will come in a gorgeous ring box, that’s for sure.

Yes, each Starter Set comes in a single set size. However, it's important to note that the sizing isn't limited to just one finger! Our expert size advice is to concentrate on your primary fingers—the ring finger, middle finger, or index finger for the most striking effect.

The elastic, transparent band is crafted from durable and flexible nylon, a popular material in jewelry making. It is designed for longevity, comfort, and to adapt seamlessly to the body part it adorns; this is where the floating magic happens.

To extend the lifespan of the band, avoid contact with sharp objects, chemicals, perfume, color intense food or beverages and excessive heat. Clean the jewelry gently with a soft, damp cloth.

The band can break if it is overstretched by 200% or regularly subjected to significant stress like pulling or wearing it a size too small. Handle the jewelry with care and avoid stretching it too much; it's a ring after all, not a hair tie ;)

It is generally recommended to remove the jewelry when swimming, showering, or washing your hands. If you want to prolong the lifespan of your jewelry it’s best to avoid wearing your ring in the pool or sea, as exposure to chlorine or saltwater can potentially damage the silver, vermeil plating, and the beauty of your gemstones.

The lifespan of the elastic band depends on the frequency of use and the care it receives. With regular use and good care, it can last from several months to years.

Many pieces with elastic bands are more flexible in size than metal bands and can fit various fingers. However, if the band is too tight or too loose, it cannot be adjusted. Get the right size for a perfect fit. In case you are between 2 sizes choose the next bigger one to avoid the band digging the finger.

Store the jewelry flat and separate from other pieces to avoid tangling and damage. A soft, dry jewelry box is ideal, the perfect storage is the beautiful box it was shipped in.

Over time and with regular use, the elastic band may lose its elasticity. While the band is 200% stretchable, stretching it beyond its limit can cause deformation.

With regular use and exposure to influences such as sweat, lotions, sprays/fake tanning products, cosmetic products and also environmental factors, the transparent band may become cloudy or discolored. To minimize this, keep the jewelry and your hands clean, avoid contact with mentioned products and store it properly when not in use.

Note: Discoloration issues are not covered by our warranty.

Our nylon bands are designed for daily use and offer excellent durability. However, regular cleaning and avoiding extreme conditions and contact with color intense products including food will help extend their lifespan.

The sizing is similar, but it’s important to ensure the band is not too tight to avoid discomfort or pinching. We recommend measuring your finger carefully and choosing a size that offers a snug but comfortable fit. In case of doubt: size up.

Avoid Harsh Chemicals: Keep the ring away from cleaning products, perfumes, lotions, and other harsh chemicals that can weaken the band.

Minimize Stretching: Avoid excessive stretching or pulling on the band. Remove the ring gently to prevent overstretching.

Limit Sun Exposure: Prolonged exposure to direct sunlight can degrade the band over time. Store your ring in a cool, dark place when not in use.

Clean Regularly: Clean the band gently with mild soap and water, and dry it thoroughly to maintain its elasticity and appearance.

Remove During Activities: Take off the ring during activities that might stress the band, such as swimming, heavy lifting, or manual work.