Frequently Asked Questions

Frequently
Asked Questions

Payments

We gladly accept all major credit cards (i.e. Visa, Mastercard, etc.) or . We may also accept additional payment methods depending on which country you are shopping from. Any available payment methods will be displayed on our checkout page.

Great question. Our checkout page uses SSL, which ensures that all of your browsing and shopping data remains private.

We’re sorry for the trouble! First, make sure that your shipping and billing details are correct. If that doesn’t work, try contacting your bank about the payment. If you’re still having an issue, drop us a message and we’ll do our best to help!

Please note: If you want to pay via credit card and are using AMEX, you have to proceed to first, and then select the option "Pay with Credit or Debit Card" inside . If you need help with that, please contact our customer service.

During the first stage of checkout, look for a box beneath your order summary. Enter your code and click ‘apply,’ then watch the magic happen. Remember Moon Child, only one discount code can be used per order!

Discount codes apply to most of our jewelry, with the exception of pieces currently on sale. Our sale items already have a larger discount than most of the codes ever available, which means you are getting the best possible deal on them!

US:
The minimum order value is $250.

All other countries:
The same minimum order value of $250 applies to all other countries.

Shipping

 

Important information:

 

- All accurate shipping information can be found above the ‘add to cart’ button for that specific product.

- Shipping times vary according to country, the information below should be used as a guideline/estimate.

NOTE: All shipping times do not account for any unforeseen delays on carrier site.

 

—----------------------

 

FOR UNITED STATES:

 

In-Stock Products:

Standard Delivery: 3-8 Business Days

Express Shipping 2-3 Business Days

 

Made-To-Order Products:

Delivery: 8-16 Business Days
(NO EXPEDIT SHIPPING AVAILABLE)

 

—----------------------

 

FOR ALL OTHER COUNTRIES:

 

We ship all international parcels with DHL Express to get your piece to you as quickly as possible.

 

In-Stock Products:

Shipping: 3-13 Business Days
(NO EXPEDIT SHIPPING AVAILABLE)

 

Made-To-Order Products:

Delivery: 8-21 Business Days

(NO EXPEDIT SHIPPING AVAILABLE)

Please also note that due to Customs in Colombia and Mexico, shipments to these countries may experience delays.

 

 

 

We deliver worldwide as we ship from United States to almost any country.

 

Kindly note that we currently cannot deliver to the following countries:

Singapore, Indonesia, Switzerland, South Africa, Aland Islands, Afghanistan, Antarctica, Belarus, Bouvet Island, British Indian Ocean Territory, Burundi, Central African Republic, Christmas Island, Cocos (Keeling) Islands, Congo, Democratic Republic of Congo, Cuba, Eritrea, French Southern Territories, Heard Island And Mcdonald Islands, India, Iran, Iraq, Korea (Democratic People's Republic of Korea), Kuwait, Liberia, Libya, Mali, Mayotte, Myanmar, Niger, Norfolk Island, Palestine, Pitcairn, Portugal, Russia, Saint Helena, Ascension and Tristan da Cunha, Saint Pierre and Miquelon, Somalia, South Georgia and the South Sandwich Islands, South Sudan, Sudan, Svalbard and Jan Mayen, Syria, Tajikistan, Tokelau, Ukraine, Western Sahara and Yemen.

 

Shipping prices depend on the country of destination and will be shown at checkout.

 

We are happy to offer the most competitive rates while still ensuring fast and trouble-free deliveries.

 

—----------------------

 

FOR UNITED STATES ORDERS:
Orders above $250: Shipping is on us, you’re welcome!

Orders below $250: $5.90

 

—----------------------

 

FOR INTERNATIONAL ORDERS:

 Shipping ranges per country and ranges between $0-$14

Absolutely! You'll be able to follow your new magical jewelry every step of the way.

Keep an eye on your email inbox. We'll send you a tracking number and tracking link. You can also send us a quick message and we'll be happy to track it for you.

 

For made-to-order items, please allow up to 3 business days until your tracking link shows updates.

Our magical pieces are the perfect gift for that special person in your life… great choice! All our jewelry is shipped in a beautiful jewelry box and without an invoice.

 

We also offer beautiful gift bags and a perfect gift wrap set to add a touch of glam to your thoughtful present. No need to buy wrapping elsewhere - just add to your basket, pop the jewelry in when it arrives, and give that perfect gift!

All our international parcels are shipped with DHL Express to ensure your magical pieces get to you as fast as possible.

 

For deliveries to the US:

Express Shipping typically takes 2-3 business days (excluding weekends).

 

Please note that express shipping within the US is not applicable to:

Made-to-order items

  •           PO Boxes
  •           APO or FPO addresses
  •           US outlying islands

 

But, don't worry we are always working on ways to get your jewelry to you faster.

 

Looking for a last-minute gift? Explore our e-gift cards!

All international orders (any orders shipped outside the United States) will be subject to customs duties and taxes. Please note that for all countries taxes, duties and shipping costs are non-refundable.

 

UK, European Union, Norway, Mexico, Australia, New Zealand

 

Duties and taxes are already included in the final price of your order before completing payment. Due to country regulations there is no option to complete checkout without paying duties and taxes.

 

Canada

 

Duties are included in the final price of your order before completing payment. You have the option to either pay taxes during checkout or pay to the customs authority when the package arrives at the destination country. Taxes paid during checkout are guaranteed, this does not apply in case you decide to pay to customs authorities later. We are not responsible for any additional charges which may apply if you choose to pay taxes later.

 

All other countries

 

You have the option to either pay duties and taxes during checkout or pay to the customs authority when the package arrives at the destination country. Duties and taxes paid during checkout are guaranteed, this does not apply in case you decide to pay to customs authorities later. We are not responsible for any additional charges which may apply if you choose to pay taxes and duties later.

All orders ship Monday – Friday, excluding weekends and official bank holidays.

We recommend you order soon, so you get your magical jewelry in time.

In rare cases, your package can show as ‘delivered’ before you receive it.

 

This may be down to the delivery being marked as complete preemptively. Alternatively, your shipping carrier might have left it in a hidden location to prevent damages or theft. Check between your front doors and talk to your household members and neighbors.

 

If you still can’t locate your order, contact your shipping carrier and state your tracking number. Please get in touch via contact@moonmagic.com and we will do our best to assist you in locating your missing package.

 

If your order continues to be missing after following the above steps, please note that we are unable to offer reshipments or refunds on orders that show up as delivered.

For made-to-order items, please allow up to 3 business days until your tracking link shows updates.

We're committed to sustainability. To minimize energy use and packaging waste, we wait until your entire order is ready before shipping. Rest assured, we will keep your in-stock items safe and reserved for you, even if they sell out online, until your entire order is ready to be sent.

Returns & Exchanges

Yes! We want you to be head over heels for your new jewelry. If you’re not 100% satisfied,we want to make things right. Please note:

Just send us an email within 30 days from the day you receive your parcel saying you’d like a refund or exchange. Then, we’ll send you step-by-step instructions for returning your jewelry.

Kindly note that the return shipping fee is your responsibility. However, for exchanges, we are pleased to cover the shipping costs for the new item(s) sent to you once again. Promotional or sale items are excluded from exchanges. Your understanding is greatly appreciated.

We no longer offer direct exchanges for promotional or sale items. However, don't worry! If you need to return an item, we'll be more than happy to assist you in processing the return, and in return, we'll issue you a voucher. This voucher can be used towards your future purchases.

 

We appreciate your understanding and continued support. If you have any questions, feel free to reach out.

As soon as we receive your returned item(s), we will initiate a refund of the purchase price of your items (excl. the shipping fee in case you paid for shipping). Please note that for all countries taxes, duties and shipping costs are non-refundable.

Pre-Order

When you pre-order from us, you’re purchasing jewelry that is handmade just for you. These are usually new styles that have not been released yet, so you’ll be the first to have yours when they’re ready.

Plus, you won’t just look good in your pre-order jewelry, you’ll also do good. Offering our unique and brand new pieces to pre-order helps us to learn which designs you love the most while we reduce potential waste. This is just one of the things we do to reduce our footprint.

Our team creates brand new designs to offer in a pre-order collection. During this time, every item is available for purchase. After the pre-order period ends, only the top selling items will join our permanent collection. That means your vote impacts the style of Moon Magic jewelry for an entire season. And if you’ve got a unique eye and picked something that others did not, you’ll become the proud owner of something rare or even one of a kind.

Each pre-order collection has its own delivery timeline. Check out the pre-order collection page to find out when a specific item will ship. This is usually around 5-8 weeks from the collection launch if there are no production delays. Of course, we’ll email you with specific details on your order to keep you updated at all times.

 

Pre-Order: Crystal Fusion Jewelry will be shipped between May 31st and June 21st.

 

Pre-Order: Floating Collection will be shipped latest until August 15th. Psst.... some of the beautiful designs are on their way already. We are going to keep you updated.

Hint: All pre-orders from Radiate members of our Moon Magic Loyalty Club are shipped first. Not a member yet? Come join us for free.

 

We charge your card for the item at time of checkout.

But don’t worry, as with all other jewelry you’ll have the same rights for returns and exchanges in case you’re not happy with your jewelry.

While any piece of jewelry will have some impact on the planet, pre-ordering jewelry helps us cut down on waste. By only creating pieces that already have a home, we’re making our industry a little bit greener. Also, for every piece of jewelry we sell, we plant a tree!

In order to cut down on energy used in delivery and packaging waste, we wait until your entire order is ready before shipping. Don’t worry, we’ll keep your in-stock items safe while you wait, and reserve them specifically for you (even if they sell out online).

Materials

Absolutely! Our promise to you is that all our gemstones are guaranteed authentic, approved by regular independent lab testing by GIA. The GIA, which stands for Gemological Institute of America, ensures that all of our gemstones are up to industry standards and are of the highest-quality.

 

We strive to be entirely transparent when it comes to the materials we use for all of our jewelry. Thanks to the GIA, we are able to guarantee the authenticity of our glittering gems.

The Gemological Institute of America is the world’s foremost authority on diamonds and colored stones. Our gemstones are submitted to the GIA authority to be tested and they are then certified if they are up to the gemstone industry standards.

 

The GIA uses 4 established principles, famously known as the '4Cs', to test the authenticity of diamonds and gemstones. These principles include 1. Cut 2. Clarity 3. Color 4. Carat Weight

 

In addition, these tests also determine detectable treatments and whether the gems are natural or synthetic (fake). We only use gems that are given positive, natural grades by the GIA independent tests and, because of this, we are able to guarantee the authenticity of our gemstones.

 

Feel confident knowing you're buying authentic, high-quality gemstones that are verified by the world's most trusted name in gemstone grading and identification. If you'd like to learn more about GIA and how our gemstones are tested, you can visit the GIA website here.

IGI (International Gemological Institute) is one of the world’s largest independent laboratories for testing and grading the authenticity of Diamonds. All Moon Magic Diamonds from the Pure Diamonds (US only) collection are backed by the IGI standardization and care.

They are known globally for their precise and prestigious study of colored stones, pearls and fine jewelry pieces to ensure that consumers can be confident when purchasing jewelry.

 

Unique from other fine jewelry certification establishments, IGI is the only organization of its kind and has over 20 operating laboratory locations around the globe. It’s also the world’s only gemological laboratory that holds ISO (International Organization for Standardization) accreditation, a prestigious standard for calibration and testing of natural Diamonds.


If you'd like to learn more about IGI and how our gemstones are tested, you can visit the IGI website here.

Our jewelry is made from a range of precious metals, including the following: nickel free 925 Sterling Silver, Platin-plated 925 Sterling Silver, 14k Solid Rose Gold, 14k Solid White Gold, 10k Solid Rose Gold, 10k Solid White Gold and 18k Vermeil which is nickel free 925 Sterling Silver plated in 18k Rose and Yellow Gold (this coating is 50% thicker than traditional gold-plated pieces, keeping it beautiful for years to come).


We use recycled metals as a way of reducing our global footprint. Read more about our sustainability actions and goals under ‘Sustainability’ on this page.

Pronounced Ver-may

 

Vermeil is a legally regulated term and means simply sterling silver that has been completely covered in 18k solid gold, meaning your one-of-a-kind jewelry piece lasts a lot longer without fading or tarnishing than regular gold plating.

 

Our gold plating is thicker than average at 2.5 microns thick. Just like all our pieces, we mostly use recycled metals for our Vermeil jewelry.

 

We’re proud to supply you with authentic and ethically-sourced jewelry, at the best quality for the best price.

We have a stunning selection of gemstones each with their own magical properties and unique beauty. We offer the following genuine stones: Rainbow Moonstone, Rose Quartz, Labradorite, Diamonds, White Topaz, Turquoise, Aquamarine, Amazonite, Amethyst, Blue Topaz, Garnet, Peridot, Citrine, Tourmaline, Green Onyx, Black Onyx, Black Obsidian, Lapis Lazuli, Ruby, Pink Sapphire, White Sapphire, a range of Raw Cut Crystals, Organic Pearls and authentic Opal. Please refer to the individual product descriptions for more detail.

Simply put, Raw Diamonds are real Diamonds that remain uncut and unpolished.

In fact, all earth-grown Diamonds are initially uncut and only about 20% are deemed worthy for use in premium jewelry.

From this selection, we lovingly handpick the stones that we then expertly craft into our premium Raw Diamond jewelry.


Every raw, uncut Diamond contains small inclusions. But here at Moon Magic we see beauty in imperfection and value the uniqueness in each piece.

Raw, real, unique - just like you are!

Absolutely! In fact, Raw Diamonds are even more authentic than cut and polished ones. Uncut & untouched, just as nature intended.

We believe that wearing a Raw Diamond reflects your true inner self in a way that no other jewelry can.

Lab-grown Diamonds are created in a controlled lab setting from real Diamond seeds.

This makes them authentic plus a mindful method on our path to sustainable, conflict-free jewelry.

And the best thing:

 

They possess the same physical, chemical and optical characteristics as natural Diamonds. The difference is hardly visible to the naked eye.

 

So why choose lab grown?

 

✔️ No mining required

✔️ 100% conflict-free

✔️ Less waste, lower emissions

✔️ Increased affordability

Yes 100%, as they are made in advanced, controlled Lab settings from Diamond seeds. These Diamonds are entirely conflict-free as no mining is required.

We firmly pride ourselves on responsible sourcing of our gemstones and value our close relationships with our suppliers. We give back by donating to Trees For The Future and aim to cause as little disturbance to nature as possible by using only ethical providers.

 

Here’s where our gems come from:

 

Moonstone: India

Raw Crystals: India

Labradorite: Madagascar

Opal: Ethiopia

Garnet: Mozambique

Turquoise: Arizona U. S.

Rose Quartz: Brazil

Amethyst: Brazil

Citrine: Brazil

Topaz: Brazil

Peridot: China

Aquamarine: Brazil

Diamonds: Conflict-free sourcing in mining rich countries including South Africa, Australia & Canada

Green Onyx: Brazil

Lapis Lazuli: Afghanistan

Ruby: Thailand

Pink Sapphire: Madagascar
White Sapphire: Madagascar
Organic Pearls: China
Black Onyx: Brazil

Black Obsidian: Mexico

Amazonite: USA

Our entire collection is hand-crafted locally, where our real gems are sourced. Most of our talented crafts(wo)men add their magical touch to your pieces in Jaipur, India, the renowned capital of authentic gemstones.

Any jewelry made with copper such as Sterling Silver and Rosé Gold items can tarnish slightly over time, however, for many people, this is outweighed by the beautiful properties of natural metals. This means the finish can potentially leave behind a surface mark on the skin when worn. This coloration easily washes off with warm water and a mild soap.
If you do see a slight blackening in your piece it is nothing to be alarmed about and the ring can easily be brought right back to it's shining self with a jewelry polishing cloth.
 

Any side effect caused by the natural properties found in our jewelry is temporary, unavoidable and not valid for a refund.

Keeping your gemstones gleaming is easy! Wash your jewelry with warm soapy water and a soft-bristled brush, like a toothbrush. Pat dry using a soft microfiber cloth and store your jewelry in a safe, dry place when it’s not being worn.

 

Try to avoid harsh chemicals that can lurk in everyday products such as lotion, perfume, and hairspray as well as household cleaners like bleach. To be safe we recommend your jewelry is the last thing you put on and the first thing you take off when you get home.

 

For more information on care and cleaning, check out our Jewelry Care Guide.

Warranty

Yes, of course.

Enjoy our complimentary 2 Year Warranty on all jewelry pieces in our entire collection.

Our warranty is applicable for all Moon Magic jewelry, including all authentic gemstones and the following metals: 925 Sterling Silver, 18kt Rose Gold, 18kt Yellow Gold Vermeil, 14kt Solid Gold and 10kt Solid Gold. Effective from December 1st, 2022.

Please also read our T&Cs for full details on our warranty.

What is covered under the warranty?

Our warranty is valid against any defects in our materials and/or workmanship. Our warranty does not include insurance against physical or accidental wear and/or damage happening outside of our normal returns and exchanges policy.

Our warranty doesn’t cover lost items, scratches that come with normal wear and tear outside of our normal returns and exchanges policy (like a bent ring or broken chain), improper use or storage of your jewelry, improper care of your jewelry including contact with household chemicals, hygiene products like make-up or perfumes, discoloration of stones caused by water, chemicals, sweating, make-up, cooking, prongs wearing out, stones lost by everyday wear, natural inclusions and imperfections of stones and any modification to your jewelry done by a third party outside of Moon Magic Jewelry. Follow our in-depth care guide to keep your jewelry shining.

Please also read our T&Cs for full details on our warranty.

 

We are sorry to hear that your jewelry isn’t 100% perfect.

If you experience faults with your jewelry outside of our normal returns and exchanges policy we’ll review your enquiry as a warranty claim. Please contact us at contact@moonmagic.com. We will review your claim and inform you about the next steps.

Sustainability

There is no Planet B and we know that the Earth is the one thing that we all have in common.

Being a sustainable company is a process of continuous improvement and we have set ourselves ambitious goals to become the sustainable jewelry brand that we strive to be. Corporate social responsibility is not just a term for us, it’s part of our every day vision.


From planting 1 million trees to running fully remotely to using 100% compostable cardboard shipping boxes we are taking action every day.

 

For every piece ordered, we donate to the charity “Trees for the future” (TREES). This is our small but sincere contribution to this magical place we all live in and call home.

From the mine to your door, we strive for transparency and responsible business ethics. Fully handpicking and tracing authentic gemstones is not simple, but we believe it is our responsibility.

3/4 of our suppliers are members of the Responsible Jewelry Council, and we’re helping our 4th supplier achieve membership. This Council is the world’s leading standard setting organization for the jewelry and watch industry. They promote fair and controllable standards that underpin people’s trust in sustainable supply chains for the jewelry industry.


Creating ethical jewelry, fair working conditions and protecting human rights will always be challenging, but we choose fairness and strive for beauty without the conflict.

Yes, we do! Our mission is to reutilize our planet’s resources as much as we can. So be it Sterling Silver, Gold Vermeil, or Solid Gold, we are working on maximizing the use of recycled metals for our jewelry.

Our big goal is to use 100% compostable cardboard so that our shipping boxes will be 100% recyclable. To reach this goal as swiftly as possible, we are taking action every day.

We are constantly working on decreasing our environmental footprint. Choosing eco-friendly materials for our packaging helps us come closer to our vision.

We believe anyone privileged enough to afford jewelry has a responsibility to give back. And that’s why for every piece ordered, we donate to the charity “Trees For The Future” (TREES). This is our small but sincere contribution to this magical place we all live in and call home.


Thanks to the Moon Magic community we have already been able to plant more than half a million trees and we are on our way to achieve our big goal of 1 million trees by next year.

Join us on our mission!

Loyalty

It's super simple & free! In order to join our exclusive Loyalty Club visit the following page. We are so excited to welcome you in our inner circle!

You can earn points in all kinds of ways, from purchasing your favorite Moon Magic jewelry and leaving reviews to joining the Loyalty Club and following us on social.

 

When you collect points from a purchase, the points will appear in your account 30 days from the date the order is placed, just in case of any returns or exchanges. After that, they’re all yours to redeem!

 

Find out more about our perks here.

Join, collect, enjoy! It’s that simple.

 

Once you’ve joined the Club and started to collect points you can redeem them to get amazing discounts off your next purchase. The more points you earn, the better the rewards. It’s like magic!

 

Remember, points earned from any purchases will appear 30 days from the date the order is placed to allow for potential exchanges and returns.

 

Find the full list of exciting rewards here.

Of course not! We believe that loyalty should be rewarded and want to reward you for being part of our Moon Magic fam!

We are sorry to hear that. Please contact us via and we’ll work our magic to help you get access.

Starter Kits

A Starter Kit is a collection of multiple rings selected by style experts that not only offers savings compared to buying them individually but also provides endless styling possibilities.

Every starter kit includes a best-selling gemstone ring (or two) and a variety of stackable rings, all designed for effortless accessorizing.

Why settle for single pieces when you can have them all and save big? Nonetheless, you can find the individual rings included in the kits available for purchase separately on our website.

 

Unfortunately, we cannot accept returns or exchanges for individual rings within a Starter Kit. The entire bundle must be returned within 60 days of your purchase.

 

Please refer to our return policy for more details.

Yes, our Starter Kits are covered by a 2 year warranty. If you encounter any issues with the quality of the rings, please contact our customer support team for assistance.

To find your ring size, we recommend using our online ring sizing guide, which will assist in finding a size that fits comfortably for all the rings in the bundle.

Absolutely! Our Starter Kits make excellent gifts for loved ones. Simply select the kit that suits their style and rest assured, it will come in a gorgeous ring box, that’s for sure.

Yes, each Starter Kit comes in a single set size. However, it's important to note that the sizing isn't limited to just one finger! Our expert size advice is to concentrate on your primary fingers—the ring finger, middle finger, or index finger for the most striking effect.

Diamond Certification

A diamond certification is a quality report card for your precious gem.


It is a process where IGI (International Gemological Institute) authenticates the quality and characteristics of your Moonstone Diamond, providing you with a formal document that testifies to its value, quality, and authenticity.

Your diamond certificate includes a unique code confirming the diamond's cut, color, clarity, and carat weight.

 

Once your diamond has been tested and approved, your diamond piece will be stamped with a code that matches the certificate - adding an additional layer of security and authenticity to your precious gem.

Adding a diamond certificate requires an extra 10 days of handling time to ensure your diamond piece is certified to perfection.

 

Please keep in mind that these are 10 additional days from your diamond order confirmation email!

Even though, our gems undergo regular GIA & IGI lab testing for quality assurance. Diamond certification, in the form of a printed document, is only offered for pieces that are $500 and above - for peace of mind on higher-value pieces.

Great question! To get your Moonstone Diamond certified, email certificates@moonmagic.com within the first hour of placing your order.

 

Please note that diamond certifications are only available for new diamond purchases and can't be applied to diamonds bought previously.

If you have had a change of heart, send us an email at certificates@moonmagic.com with “CERTIFICATE CANCELLATION” in the subject line, and we will make the necessary changes.


Need additional help? Email our magical customer support team!

If you ever decide to return your certified Moonstone Diamond, you will need to return both the diamond and the certificate.

Made-to-order

A made-to-order product is crafted only after a customer places an order, promoting sustainability by reducing waste and minimizing environmental impact through thoughtful, on-demand production.

Made-to-order products significantly reduce waste and environmental impact by being produced only when needed, thereby minimizing overproduction and excess.